Shipping policy
The Seller delivers orders exclusively within the territory of the United Kingdom.
The Seller commits to dispatching the products promptly and, in any case, within a
maximum of 10 (ten) working days from the date when the order is received.
Shipments are delivered by a primary courier service provider. Delivery times may vary depending on the destination and, when indicated, are provided as estimates.
Occasional delivery delays may occur, for instance during the holiday season or due to adverse weather conditions, strikes, and other factors. The Seller cannot be held liable by the Customer, or any third party, for delays in fulfilling the order or in delivering the products that are linked to factors not under the Seller’s control. Unless otherwise agreed, deliveries are scheduled exclusively on working days. Delivery is completed when the parcel is made available to the Customer at the address specified in the order or at the different location agreed between the Customer and the courier. If the first delivery attempt fails because the Customer is unable to receive the order, the courier will send an email notification to the Customer and make a second delivery attempt. If the second delivery attempt is, too, unsuccessful due to the customer's inability to receive the order, our Customer Service will contact the Customer to offer assistance regarding the delivery of the order. If, for reasons attributable to the Customer, the order cannot be delivered 15 (fifteen) days after it becomes available for delivery, the contract of sale will be considered terminated unless the Seller and the Customer have otherwise agreed. In the event of such termination, the Seller will refund all payments received from the Customer. The Seller may choose to retain a portion of the payments to cover logistical costs associated with returning the order to the Seller’s warehouse. In this case, the Customer will be notified about the termination of the contract of sale via email. The applicable refund will be credited to the Customer using the payment method adopted for the order. Additional delivery attempts may be agreed between the Seller and the Customer for an additional fee.
The Seller commits to dispatching the products promptly and, in any case, within a
maximum of 10 (ten) working days from the date when the order is received.
Shipments are delivered by a primary courier service provider. Delivery times may vary depending on the destination and, when indicated, are provided as estimates.
Occasional delivery delays may occur, for instance during the holiday season or due to adverse weather conditions, strikes, and other factors. The Seller cannot be held liable by the Customer, or any third party, for delays in fulfilling the order or in delivering the products that are linked to factors not under the Seller’s control. Unless otherwise agreed, deliveries are scheduled exclusively on working days. Delivery is completed when the parcel is made available to the Customer at the address specified in the order or at the different location agreed between the Customer and the courier. If the first delivery attempt fails because the Customer is unable to receive the order, the courier will send an email notification to the Customer and make a second delivery attempt. If the second delivery attempt is, too, unsuccessful due to the customer's inability to receive the order, our Customer Service will contact the Customer to offer assistance regarding the delivery of the order. If, for reasons attributable to the Customer, the order cannot be delivered 15 (fifteen) days after it becomes available for delivery, the contract of sale will be considered terminated unless the Seller and the Customer have otherwise agreed. In the event of such termination, the Seller will refund all payments received from the Customer. The Seller may choose to retain a portion of the payments to cover logistical costs associated with returning the order to the Seller’s warehouse. In this case, the Customer will be notified about the termination of the contract of sale via email. The applicable refund will be credited to the Customer using the payment method adopted for the order. Additional delivery attempts may be agreed between the Seller and the Customer for an additional fee.